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Monthly Archives: September 2017
What’s New — Testy Testimonials
You work hard to build a business that gives you satisfaction. But what if that satisfaction doesn’t extend to your customers? And what if those dissatisfied customers air their beefs to the entire world, via Yelp or Facebook? Negative comments … Continue reading
Posted in Uncategorized
Tagged Beattie Tartan, Deirdre Campbell, negative online reviews
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What’s New — Survey Says!
How would my customers grade their experience with my company? Glad you asked. According to William Schatten, vice–president of Research & Analytics for Toronto’s Forum Research Inc., whether you’re launching a new product or service, or just want to check … Continue reading
Posted in Uncategorized
Tagged customer surveys, Forum Research, online surveys, William Schatten
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Robin Roberts 